Privacy Policy
Last update : 28-03-2023, Version : 1.0
1. Introduction
At Liege Cargo Agency, we value your privacy and the importance of safeguarding your Data. This Privacy Policy (LCA_D_AD121) describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, Personal Data refers to any information that on its own, or in combination with other available information, can identify an individual.
The office locations of where Liege Cargo Agency can be found : https://liegecargo.com/our-locations.
We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under the below regulation :
- The EU’s General Protection Data Regulation (GDPR)
1.1. Scope
This policy applies to the Liege Cargo Agency websites, domains, applications and services.
This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through links that we, Liege Cargo Agency, may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and Data collection practices. Any Personal Data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.
1.2. Processing activities
This Policy applies when you interact with us by doing any of the following :
- Make use of our application and services as an authorized user ;
- Visit any of our websites that link to this Privacy Statement ;
- Receive any communication from us including newsletters, emails, calls, or texts.
2. Data collection
2.1. Personal Data we collect
We collect and process Personal Data such as company name, name (this includes first and last name), email address, IP address Demographic Data (including age, gender), Location Data and telephone number when this is necessary for the performance of a contract or prior to the conclusion of a contract for the purposes of general communication, compliance with requirements under applicable law, sending the newsletter, etc. The legal basis for this processing is Article 6 (1)(b) of the General Data Protection Regulation (GDPR).
We also collect and process the Data you provide to us by entering them on our website on the basis of your informed and specific consent. We process the information only for the specific purpose for which it was provided in accordance with your consent. The legal basis for processing is Article 6(1)(a) of the General Data Protection Regulation (GDPR).
We also collect and process the Data you provide to us by entering them on our website on the basis of your informed and specific consent. We process the information only for the specific purpose for which it was provided in accordance with your consent. The legal basis for processing is Article 6(1)(a) of the General Data Protection Regulation (GDPR).
2.2. How we collect your Personal Data ?
We collect Personal Data from the following sources :
From You. You may give us your Personal Data by filling in forms, using services, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
This includes Personal Data you provide, for example, when you :
- Express interest in our services ;
- Downloading software and/or our mobile application ;
- Subscribe to our newsletter ;
- Complete a voluntary market research survey ;
- Contact us with an inquiry or to report a problem (by phone, email, social media, or messaging service) ;
- When you log in to our website via social media.
From Automated Technologies or Interactions. As you interact with our website, we may automatically collect the following types of Data (all as described above) : Device Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this Data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
From Third parties. You may give us your Personal Data by filling in forms, using services, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
- Device and Usage Data from third parties, including analytics providers such as Google ;
- Content from communication services, including email providers and social networks, when you give us permission to access your Data on such third-party services or networks.
If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the ‘Contacting us’ section below.
2.3. Device and usage Data
When you visit a Liege Cargo Agency website and/or mobile application, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
2.4. Data we collect from third parties
We may receive your Personal Data from third parties such as companies subscribing to Liege Cargo Agency services, partners and other sources. This Personal Data is not collected by us but by a third party and is subject to the privacy and Data collection policies of that third party. We have no control or influence over how your Personal Data is processed by third parties. As always, you have the right to access and correct this information. If you have any questions, you should first contact the third party concerned to obtain more information about your Personal Data. If the third party does not comply with your rights, you can contact us at the following e-mail address : info@liegecargo.com.
2.5. Purpose and legal basis for the processing of Personal Data
We collect and use your Personal Data with your consent to provide, maintain, and develop our services and understand how to improve them.
These purposes include :
- Building a Sage and Secure Environment
> To verify or authenticate your identity ; and
> Investigate and prevent security incidents such as breaches, attacks and hacks.
- Providing, Developing, and Improving our Products and Services
> Deliver, maintain, debug and improve our products and services.
> Enable you to access Liege Cargo Agency services.
- Provide you with customer support
- Organize and Deliver Advertising and Marketing
> Send you newsletters and other marketing communications about current and future products, programs and services, events, competitions, surveys and promotions held by us or hosted on our behalf ; and
- Organize events or register attendees and schedule meetings for events.
[DIFFERENT MECHANISMS OF RECOURSE IN THE EVENT OF A DISPUTE]
If you believe that we are not complying with any of our legal and/or contractual obligations, please contact us by sending an e-mail to info@liegecargo.com
If you have an unresolved privacy or Data use concern that we have not addressed satisfactorily, please contact a Data protection authority. If you are based in the EEA, please consult the following document for a list of local DPA.
The Belgian Data Protection Authority (DPA) :
Rue de la Presse 35
1000 Brussels
TEL N°1 : +32 (0) 2 274 48 00
TEL N°2 : +32 (0) 2 274 48 35
Email : contact@apd-gba.be
Liege Cargo Agency is committed to forwarding unresolved Privacy Shield complaints to the EU Data protection authorities.
Liege Cargo Agency cooperate with the appropriate EU Data Protection Authorities during investigation and resolution of complaints brought under Privacy Shield. These recourse mechanisms are available to you at no cost.
Under certain conditions, more fully described on the Privacy Shield Principals website https://www.privacyshield.gov, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
2.6. Sharing and disclosure
We will share your Personal Data with third parties only in the ways set out in this Policy or set out at the point when the Personal Data is collected.
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Data here :
You can also opt-out of Google Analytics here.
2.7. Legal requirement
We may use or disclose your Personal Data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.
2.8. Service providers and other third parties
We may use a third party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services. For further information on the recipients of your Personal Data, please contact us by using the information in the ‘Contacting us’ section below.
3. Retention & deletion
We will only retain your Personal Data for as long as necessary for the purpose for which that Data was collected and to the extent required by applicable law. When we no longer need Personal Data, we will remove it from our systems and/or take steps to anonymize it.
3.1. Merger or acquisition
If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
3.2. How we keep your Data safe
We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved.
We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your Data and to treat such Data in accordance with the law.
In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.
4. Childen’s privacy
We do not knowingly collect Personal Data from children under the age of 13 in accordance with the European Union’s General Data Protection Regulation (GDPR) (art. 8).
If we become aware that we have unintentionally collected information from children under the age of 13, we will take steps to delete that data.
We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.If we become aware that a child over the age of 13 is considered a minor under applicable law, we will seek the permission of a parent or legal guardian before using their Personal Data.Your Rights for Your Personal Data.
5. Your rights for your Personal Data
Depending on your geographical location and citizenship, your rights are subject to local Data privacy regulations. These rights may include :
- Right to Access. You have the right to learn whether we are processing your Personal Data and to request a copy of the Personal Data we are processing about you.
- Right to Rectification. You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.
-
Right to be Forgotten (right to erasure). You have the right to request that we delete Personal Data that we process about you, unless we need to retain such Data in order to comply with a legal obligation or to establish, exercise or defend legal claims. Marketing. We share cookies with third party advertisers and/or partners to help provide you with a personalized marketing experience.
-
Right to Restriction of Processing. You have the right to restrict our processing of your Personal Data under certain circumstances. In this case, we will not process their Data for any purpose other than storing it.
-
Right to Portability. Where applicable, you will also have the right to the portability of your Data, under the conditions provided by the applicable Data protection legislation.
- Right to Opt Out. You have the right to opt out of the processing of your Personal Data for purposes.
- Right to Objection. Finally, You have the right to object to any use of your Data for direct marketing purposes.
5.1. Withdrawing consent
If you have consented to us processing your Personal Data, you have the right to withdraw your consent at any time and without charge, for example if you no longer wish to receive marketing messages from us. If you wish to withdraw your consent, please contact us using the information in the ‘Contact us’ section.
5.2. How to exercice your rights
You may request to exercise any of these rights in relation to your personal Data by sending your request to our privacy team at the following email address : info@liegecargo.com
For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.
6. Changes
We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy at this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.
7. Complaints
If you have a complaint about this Policy or any element of your personal information that we hold then please contact us at the above address. If you are not satisfied, then you have the right to lodge a complaint with the local Data protection authority.
If you are based in the EEA, please consult the following document for a list of local Data Protection Authorities.
8. Contact us
To contact us, please email info@liegecargo.com.
Call us at : +32 4 325 07 70